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Title
Text copied to clipboard!Information Desk Officer
Description
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We are looking for an Information Desk Officer. The Information Desk Officer is responsible for providing information, answering questions, and directing customers, visitors, or employees as needed. This position serves as the first point of contact for the organization and plays a critical role in ensuring customer satisfaction. Information Desk Officers handle inquiries via phone, email, or face-to-face communication, provide information, and refer to relevant departments when necessary. They may also perform record-keeping, appointment scheduling, and basic administrative tasks. Strong communication skills, patience, empathy, and problem-solving abilities are essential for this role. Basic technological proficiency and the ability to learn quickly are also important. Information Desk Officers can work in various sectors, especially healthcare, education, public services, and commercial organizations. This position is vital for reflecting the professional image of the institution and enhancing the customer experience.
Responsibilities
Text copied to clipboard!- Provide information to customers and visitors
- Respond to inquiries via phone and email
- Refer to relevant departments when necessary
- Manage appointment and registration processes
- Perform basic administrative tasks
- Listen to customer complaints and offer solutions
- Keep up-to-date with information and procedures
- Work to improve customer satisfaction
Requirements
Text copied to clipboard!- Good communication skills
- Patient and empathetic approach
- Basic computer skills
- Problem-solving ability
- Teamwork orientation
- Organized and attentive work habits
- Flexibility to work various shifts
- Previous customer service experience preferred
Potential interview questions
Text copied to clipboard!- How do you handle customer complaints?
- How do you deal with a difficult customer?
- What do you pay attention to when providing information?
- How do you work within a team?
- What is your experience with computer use?
- How do you manage multiple tasks?
